Admin Call Center Support

Join GlobalConnect Solutions as an Admin Call Center Support in Jakarta! We are seeking a detail-oriented and customer-focused professional to manage administrative tasks and provide exceptional support to our clients. This role is perfect for individuals who thrive in a fast-paced environment and enjoy helping others. At GlobalConnect Solutions, we pride ourselves on delivering top-notch customer service and innovative solutions. As an Admin Call Center Support, you will be the backbone of our customer service team, ensuring that our clients receive the best possible experience.

In this role, you will handle a variety of administrative tasks, including managing customer inquiries, processing orders, and maintaining accurate records. You will use tools like CRM systems, helpdesk software, and communication platforms to streamline operations and improve efficiency. This position offers a dynamic work environment with opportunities for growth and development. Join us and be part of a team that values your skills and contributes to our success.

GlobalConnect Solutions is a leading provider of IT solutions in Jakarta, committed to excellence and innovation. We offer competitive salaries, comprehensive benefits, and a supportive work culture. This is your chance to take your career to the next level and make a difference in the world of customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and process customer inquiries and requests efficiently.
• Maintain accurate records of customer interactions using CRM systems.
• Coordinate with other departments to ensure timely resolution of customer issues.
• Assist in the development and implementation of new processes to improve operational efficiency.
• Provide exceptional customer support, ensuring high satisfaction levels.
• Monitor and report on key performance indicators to track the effectiveness of customer service operations.
• Train and mentor new team members to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 2 years of experience in a customer service or administrative role.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with helpdesk software like Zendesk or Freshdesk is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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